STEP 1: Send your purchase order to us and ensure the following are included:

** Bill to and ship to addresses
** Phone and fax number of bill to
** Phone and fax number of ship to (if different)
** Quantities, part numbers, descriptions, and prices quoted

You may fax your purchase order to 972-524-0802 or email it to sales@tridentmedicalusa.com

For your convenience, an ONLINE ORDER FORM in English and Spanish is now available. You may also use one of our Excel order forms if you prefer: English    Espanol (to be faxed to 972-524-0802 ATTN Tiffany)

STEP 2: You will receive a proforma invoice from us (which will include freight and handling fees, as applicable - see below for details.)

We have negotiated deeply discounted rates with FedEX, so that we can pass those savings onto you. For large shipments, we have contracts with other U.S. carriers and use the one that provides the best rate.

STEP 3: Make payment

Reference our sales order number and/or your company's purchase order number. Failure to provide this reference number will delay the processing of your order.

We only accept advance payments in the following forms:

** Wire transfer (+$12.50 wire fee)

** Visa & MasterCard (3% handling fee added to the total amount of the order) or American Express (4% handling fee added to the total amount of the order.) For security reasons, please fax in a copy of the front and back of the credit card, making sure the back is signed and the signature matches that on your purchase order. Make sure the credit card number, expiration date and 3 or 4-digit verification code on the back of the card are legible by handwriting them underneath the copy of the card. Please also include the address and phone number at which the credit card is being billed, so that we can verify validity of the account. Any order over $2,000 must be paid for by one of our other methods.

** Money order or bank cashier's check

We will keep your proforma invoice on file for 30 days. If after 30 days we have not received your payment, the proforma will be deleted from our system and the parts on your order will have to be re-quoted.

STEP 4: If the items you request are not in stock, we will place your order with the manufacturer

STEP 5: We will ship the items to you as soon as we receive them at our location

If the items you have ordered are in stock with the manufacturer, you should expect your order to arrive 10-14 days from the moment we have received your payment. Delays may occur if the items you have requested are no longer in stock with the manufacturer, or if the manufacturer has sent a partial shipment, or if you have requested a consolidation of several orders into one shipment.

NOTE: 
Our prices are subject to change without notice. We obtain most of our quotations directly from the manufacturers. If they announce pricing changes our prices will change as well. If their pricing stays the same, then our pricing will not change.